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Hazle Account Deletion

Data Deletion Instructions for Hazle

Below are the instructions for requesting and completing the deletion of your Hazle account and associated data.

How to Delete Your Account

You can delete your data using either the in-app feature or by contacting us directly via email.

Option 1: In-App Deletion (Recommended)

The fastest way to delete your data is directly through the Application:

  1. Open the Hazle app on your Android device.
  2. Navigate to Settings.
  3. Scroll to the bottom and select Delete Account.
  4. Confirm your choice. Your account and authentication data will be removed immediately from our systems.

Option 2: Email Request

If you have already uninstalled the app or cannot access your account, you can request deletion via email:

  1. Send an email to tashila.pathum@gmail.com.
  2. Use the subject line: Data Deletion Request - Hazle.
  3. Provide the email address associated with your account.
  4. We will process your request and delete your data within 7 business days.

What Data is Deleted?

When you delete your account, the following information is permanently removed from our active databases:

  • Account Credentials: Your email address and unique Account ID stored via Supabase.
  • Metadata: Any associated user preferences or profile settings.

What Data is Kept?

  • Chat History: Hazle does not store your chat logs on our servers. Since this data is stored locally on your device, it is deleted when you uninstall the app or clear the app's cache.
  • Anonymized Technical Logs: We may retain anonymized IP logs for up to 12 months for security and anti-fraud purposes, after which they are purged.
  • Aggregated Data: We may keep non-identifiable, aggregated technical data (e.g., crash frequency reports via Sentry) to improve the app, which cannot be linked back to you.

Retention Period

  • Active Deletion: Upon your request, identifiable account data is deleted immediately (In-App) or within 7 days (Email).
  • Automatic Deletion: To ensure we don't keep unnecessary data, any account that has been inactive for 12 months will be automatically deleted from our system.

Questions? If you have any questions regarding these instructions, please reach out to tashila.pathum@gmail.com.